“Having a great sales team is a much stronger (and far lasting) competitive advantage than having a great product.” That's Neil Rackham, a pioneer in “consultative selling” and author of SPIN selling, in a London conference. He went on to explain why good, innovative products fail to take off.
A majority of the products that HR chatbots are trying to replace in the HR Tech history have for long been huge and bulky HR management systems with a recent upgrade of the cloud. Studies showing correlation between an engaged workforce and a highly productive and efficient culture has encouraged progressive HR leaders around the world to utilise technology to engage their employees.
If you had been following the ride-hailing giant (valued at $70B) recently, you’d be aware of the turmoil it’s went through. From Susan Fowler’s blog post complaining about sexual harassment and an environment rampant with sexism and discrimination, multiple lawsuits, top executives leaving and finally CEO’s leave of absence leading to a resignation, Uber has been all over the news because of its notoriety.
Why do some well funded/big companies miss business targets? Companies tend to focus 80% of their analytics effort on analysing “Historic Indicators” versus identifying “Leading Indicators” to grow business. This is biggest mistake I see with respect to how some companies leverage analytics.
One of Amber’s core mission is to have people open up to her, be honest with her — trust her. Building trust is hard, even harder when you’re a chatbot in digital space asking people to share openly and freely about their experience at their company without fearing repercussions.
What we’ve learnt is that digital trust pivots upon transparency.
A study done by Gartner(*1) confirmed that organisations are removing annual surveys from their employee engagement strategy after realising they’re not enough to capture the voice of the employee.
Topics: hrtech, analytics, leadership, growth, Future of Work, CEO, workplace, culture, employee engagement, Amber in HR, AI in HR, Smarter with Gartner, employee engagement strategy, employee engagement plan, successful employee engagement programs, employee engagement strategy plan
Much like the sweltering heat that refuses to subside, the team at inFeedo has been persistent, going all in in the last couple of months to address feedback you’ve shared overtime on Amber’s dashboard. The result? Two kickass dashboard feature upgrades that are guaranteed to blow your mind!
About 2 months ago, the team at inFeedo assembled for our mid-quarter checkpoint. Among the many questions raised, one that didn’t see immediate resolution was whether we should be calling the organizations we serve ‘clients’ or ‘customers’.
One Monday morning, right when the coffee machine was booting up, our alert and monitoring system went way out of whack! Amber’s systems were almost at the brink of crashing. Unlike us, she doesn’t take the weekends off and high performers like her are always at the risk of burning out.
‘Lo and behold! Technology will change the way we think, breathe, smell…' If one were to summarize this ongoing media frenzy around digital technology, this image would be fitting.