The banking, financial services, and insurance (BFSI) industries contribute a significant percentage to the global GDP, employing several million people around the globe. But when it comes to the people who work in the sector, they seem far from engaged and happy.
'Customers do not come first. Employees come first. If you take care of your employees, they’ll take care of your customers.' A whopping 75%1 of organizations surveyed agreed with this statement.
In July 2019, Glassdoor’s Diversity and Inclusion Study (1) uncovered 49% or nearly half of the employees surveyed across US, UK, Germany, and France have experienced some form of negative bias be it:
Topics: diversity and inclusion in the workplace, promoting diversity in the workplace, employee innovation, successful employee innovation programs, employee led innovation, hr strategic partners, successful employee engagement programs, employee engagement strategy plan, employee first culture, employee experience
10 years ago, Vineet Nayar, former CEO of one of the biggest IT service companies in the world, turned organizational hierarchy on its head with four simple words: Employee first, customers second.
Topics: disengagement, culture, employee engagement, Amber in HR, AI in HR, Smarter with Gartner, diverse and inclusive workplace, mindful leader, employee led innovation, hr strategic partners, employee engagement strategy plan, employee first culture, employee experience, moments that matter