The banking, financial services, and insurance (BFSI) industries contribute a significant percentage to the global GDP, employing several million people around the globe. But when it comes to the people who work in the sector, they seem far from engaged and happy.
10 years ago, Vineet Nayar, former CEO of one of the biggest IT service companies in the world, turned organizational hierarchy on its head with four simple words: Employee first, customers second.
Some time ago, Heinz had decided to take the talent and employee innovation displayed by its workforce seriously as it really was the most unused asset in any company. The improvements suggested was worth $250 million a year. Immersed in strategies and innovation we forget to ask ourselves a very basic question...
Topics: technology, analytics, leadership, growth, Future of Work, employee eengagement, employee innovation, employee engagement innovation, successful employee innovation programs, employee led innovation