Remember the United Airline fiasco where a passenger was yanked from his seat to make room for airline crew members? Let me recap it for you. The airport security forced a United Airline passenger off of his seat, causing his face to hit an armrest and bleed.
You must have seen the news recently. Abhijit Banerjee won the 2019 Sveriges Riksbank Prize in Economic Sciences in Memory of Alfred Nobel, along with Esther Duflo (who happens to be Banerjee's wife) and Michael Kremer. Notice some of the news headlines I came across.
“Having a great sales team is a much stronger (and far lasting) competitive advantage than having a great product.” That's Neil Rackham, a pioneer in “consultative selling” and author of SPIN selling, in a London conference. He went on to explain why good, innovative products fail to take off.